Situation

• Scanned data are not delivered using WevDAV transport protocol ( scanServerType = WebDAV ) although the device supports it.

• "A connection to the server could not be established." message is the device job log.

• Network analysis shows no packet to be received from MFD to the SafeQ server on WebDAV port (see webdavPort system setting).

• FTP transfer is working without any problem.

• WebDAV works from other MFDs

Solution

The problem is usually cased by MFD network settings. Make sure "No Proxy" is set in device management, on ConnectKey devices in Properties > General Setup > Extensible Service Setup category. Beware, that "Proxy Disabled" is not the same as "No Proxy" and is often the root case.