Transferring license to a new system

Before transferring the license to new server (e.g. when original hardware fails), it is necessary to enable reactivation on new hardware. If the reactivation is not allowed, license server will determine that the activation has happened on different computer and the activation will fail with one of the following messages:

  • This license has been previously used on a different server.

  • You are trying to activate license MAxxxxxxx on a server where a different license (MAxxxxxxx) has been used in the past.

Please follow these steps to enable reactivation:

  • The partner responsible for the installation needs to send a request to allow reactivation on new hardware to the license email.

  • The request must contain

    • the reason why the transfer is needed

    • support ID or the customer company name

  • Please note that the approval process may take several days to complete.

If you urgently need the license, you can activate the trial license instead, please see Trial Licenses for the information about volume of supported devices.

Make sure there has been no Dispatcher Paragon license (except for TRIAL license) activated on the computer you are going to use. If this condition is not met, the following error message will be displayed when trying to activate the product:

  • You are trying to activate license MAxxxxxxx on a server where a different license (MAxxxxxxx) has been used in the past.