Advanced direct print configuration

Overview

For printers installed with IPP backend, when printer is not ready to receive jobs and reply with stopped status (e.g. because of paper jam, full memory, etc.) direct print will be retried so the user have oportunity to fix the printer (fix paper jam, delete old jobs, etc.) and allow the job to be released.

Configuration

Log in to the Dispatcher Paragon Web Interface with sufficient rights to change system setting (for example, "admin") and access the Tenant view. Go to System > Spooler > Expert tab.

Configure following options:

  • directPrintRetryAttempts - number of attempts to check printer status and print the job. If no retry should be made, set this property to 0.

  • directPrintRetryTimeoutSeconds - time period between each print attempt in seconds.

Limitations

  1. Direct print retry is only for printers installed with LPR or IPP/IPPS backend.

  2. Direct print jobs are not always printed in the same order as user sent them.